Overview

All sales are final unless products are damaged or defective.

Damaged or defective merchandise can be refunded within 15 days less a 20% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned, this may include sanitary goods or hazardous materials.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for any shipping and handling fees.

In the case of an authorized refund, any credit card processing fees charged are not refundable as they are charged by third party banking institutions for processing the transaction.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

To return your product, you should contact us at the email below for a return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should sent your return using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@liloclean.com for questions related to refunds and returns.